Covid 19 – Shopping Safely

Please note the following important information

During lock down we will be operating web, telephone and click and collect orders only, the shop will be closed to customers.  We would encourage all customers to use the click and collect option as a last measure, collections will be by ‘timed appointment only’. Our flower supplies will remain as normal and we will still receive fresh flowers daily.  We intend to operate as full a service as possible.  

  • Face Coverings MUST (BY LAW), be worn in shops (please refer to government guidelines for exemptions)
  • Whilst waiting outside the shop please maintain a distance of 2m distance between yourself and other waiting customers / general public using the path
  • 3 individuals or a family group will be allowed in the shop at any one time
  • A distance of 1m must be maintained between customers and staff
  • A hand sanitising facility will be provided at the shop entrance, we encourage all customers to use this when entering and leaving
  •  Wipes will be used on ‘high traffic touch areas’, such as door handles, card payment machines and the till
  • We will have clearly defined markings on the floor to ensure we can provide advice and assistance to customers whilst maintaining social distance.
  • Although we want people to browse through our products, we would encourage customers to keep hand contact to a minimum and wherever possible advise us of products that have been touched to enable decontamination
  • Wherever possible, if you know what you want, we would encourage customers to place orders over the phone (for shop collection) to allow a designated pick up time to be assigned, therefore minimising the risk of contact with other customers
  • A ‘pick up’ point will be designated for all purchase made
  • We would encourage customers to pay by card (contact less up to £45) or by inserting your card into the machine over this amount (sanitising wipes will be used to ensure the card machine is cleaned after each transaction). However cash will still be accepted
  • Covid 19 signage will be displayed throughout the shop
  • No admittance will be allowed in the ‘back office’, without exception!